To meet the expectations of the city of Aarschot and its inhabitants, SUEZ developed and implemented a comprehensive service comprising:
- an identification system for users and containers (badges / electronic chips);
- a prepayment system facilitating user billing;
- a web application allowing better communication between the municipality, users and waste collectors.
Pre-billing of waste collection
Each household has a personal account that it pays into online prior to collection, and each container is equipped with an electronic chip. All information on the waste collection is thus recorded in a single system: account credited, number of containers collected, collection refusal, specific requests, etc.
Thanks to a personal badge, users also have access to collective containers where they can sort and deposit recyclable waste.
Facilitate communication and waste monitoring
Accessible to users, the municipality and SUEZ, the interactive application allows for:
- lodging complaints about the waste collection service;
- dealing with these complaints;
- tracking interventions (collection, repairs);
- managing on-demand (bulky) waste collection;
- generating all types of analysis reports for the municipality; etc.
On behalf of the municipality, SUEZ also manages the provision of bins and containers, the collection, billing, prepayment, requests to credit accounts, and follow-up of the various streams of household waste.